Terms & Conditions
These Terms and Conditions ("Terms") govern your use of the website and services provided by Micro Support Solutions Ltd ("Company", "we", "our", or "us"), a company registered in the United Kingdom. By accessing or using our website and services, you agree to be bound by these Terms.
1. Definitions and Interpretation
In these Terms, "Services" refers to all IT consultancy, technical support, software development, and digital solutions provided by Micro Support Solutions Ltd. "User", "Client", or "you" refers to any individual or business accessing our website or engaging our services.
2. Services
We provide a range of IT-related services including but not limited to IT consultancy, system support, software development, infrastructure management, and digital solutions. All services are provided on a best-effort basis and may be subject to agreed service-level arrangements where applicable.
3. User Responsibilities
You agree to use our website and services lawfully and responsibly. You must not misuse our services, attempt unauthorized access, distribute malicious software, or engage in any activity that may disrupt our systems or services.
4. Payment Terms
All services provided by Micro Support Solutions Ltd are subject to agreed pricing and payment terms. Invoices must be paid within the agreed timeframe. Late payments may result in suspension of services and/or additional charges. We reserve the right to revise pricing with reasonable notice.
5. Intellectual Property
All intellectual property rights in materials, software, documentation, and content developed or provided by us remain the property of Micro Support Solutions Ltd unless otherwise agreed in writing. Clients are granted a limited, non-transferable license to use deliverables for their intended purpose.
6. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of service delivery. This obligation shall survive termination of services.
7. Data Protection
We process personal data in accordance with applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018. Please refer to our Privacy Policy for further details on how we collect, use, and protect your information.
8. Service Availability
While we strive to maintain high availability of our services, we do not guarantee uninterrupted access. Scheduled maintenance, updates, or unforeseen technical issues may result in temporary downtime. We shall not be liable for any disruption caused by such events.
9. Third-Party Services
Our services may involve integration with or reliance on third-party tools, platforms, or providers. We are not responsible for the performance, availability, or policies of such third-party services.
10. Limitation of Liability
To the fullest extent permitted by law, Micro Support Solutions Ltd shall not be liable for any indirect, incidental, or consequential damages, including loss of profits, data, or business opportunities arising from the use of our services. Our total liability shall not exceed the amount paid by the client for the specific service giving rise to the claim.
11. Termination and Suspension
We reserve the right to suspend or terminate services if you breach these Terms, fail to make payment, or engage in unlawful or harmful activities. Either party may terminate services in accordance with agreed contractual terms.
12. Changes to Terms
We may update these Terms from time to time to reflect changes in our services, legal obligations, or business practices. Continued use of our website or services constitutes acceptance of the updated Terms.
13. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact Information
If you have any questions regarding these Terms and Conditions, please contact Micro Support Solutions Ltd through the contact details provided on our website.
15. Service Level and Support
Where applicable, service levels, response times, and support commitments will be defined in a separate agreement or service-level agreement (SLA). Unless expressly agreed, all services are provided without guaranteed response or resolution times.
16. Client Data and Backups
Clients are responsible for maintaining their own backups unless a managed backup service has been explicitly agreed in writing. While we take reasonable precautions to safeguard systems and data, we shall not be responsible for any loss of data unless caused by our proven negligence.
17. Security and System Integrity
We implement appropriate technical and organisational measures to maintain system security. However, no system is completely secure, and we do not guarantee protection against all cyber threats. Clients are responsible for implementing additional security measures where required.
18. Acceptable Use of Services
You agree not to use our services for unlawful, abusive, or harmful purposes, including but not limited to distributing malware, engaging in fraudulent activities, or violating intellectual property rights. We reserve the right to suspend services immediately if misuse is detected.
19. Changes to Services
We reserve the right to modify, update, or discontinue any part of our services at any time to improve performance, security, or compliance. Where changes materially affect clients, reasonable notice will be provided where practicable.
20. Force Majeure
We shall not be liable for any failure or delay in performing our obligations where such failure results from events beyond our reasonable control, including but not limited to natural disasters, cyber incidents, power outages, or network failures.
21. Assignment
We may assign or transfer our rights and obligations under these Terms to another entity within our group or in connection with a business restructuring. Clients may not assign their rights without our prior written consent.
22. Entire Agreement
These Terms, together with any service agreements or policies referenced herein, constitute the entire agreement between you and Micro Support Solutions Ltd and supersede all prior agreements or understandings.
23. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
24. Waiver
Failure by Micro Support Solutions Ltd to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
25. Indemnification
You agree to indemnify, defend, and hold harmless Micro Support Solutions Ltd, its directors, employees, and affiliates from and against any claims, liabilities, damages, losses, and expenses arising out of or in connection with your use of our services, breach of these Terms, or violation of any applicable law or third-party rights.
26. Client Cooperation
You agree to provide all necessary information, access, and cooperation required for the proper delivery of our services. Delays or failures caused by lack of cooperation may impact service delivery, for which we shall not be held responsible.
27. Testing and Acceptance
Where applicable, deliverables such as software or systems shall be subject to testing and acceptance criteria agreed between both parties. Upon acceptance, the deliverables will be deemed approved unless otherwise specified in writing.
28. Maintenance and Updates
Ongoing maintenance, updates, or support services will only be provided where agreed under a separate support or maintenance agreement. We reserve the right to charge additional fees for any work outside the agreed scope.
29. Non-Solicitation
You agree not to directly or indirectly solicit, hire, or engage any employee or contractor of Micro Support Solutions Ltd during the course of service and for a period of 12 months thereafter without prior written consent.
30. Audit and Compliance
We reserve the right to audit the use of our services to ensure compliance with these Terms and any applicable agreements. You agree to cooperate with such audits where reasonably required.
31. Electronic Communications
By using our website or services, you consent to receiving communications electronically, including notices, agreements, and updates. Such communications shall have the same legal effect as written communications.
32. No Partnership or Agency
Nothing in these Terms shall be construed as creating a partnership, joint venture, or agency relationship between you and Micro Support Solutions Ltd.
33. Survival
Any provisions which by their nature should survive termination, including but not limited to confidentiality, intellectual property, limitation of liability, and indemnification, shall remain in effect after termination of services.
34. Service Dependencies
Our services may depend on third-party infrastructure, hosting providers, software platforms, and internet connectivity. We are not responsible for any delays, interruptions, or failures caused by such dependencies outside our direct control.
35. Change Requests
Any requests for changes outside the originally agreed scope of work shall be subject to additional evaluation, timelines, and charges. All change requests must be agreed upon in writing before implementation.
36. Delivery Timelines
Estimated delivery timelines are provided based on current requirements and assumptions. Delays caused by client-side factors, third-party dependencies, or unforeseen technical challenges may impact timelines, for which we shall not be held liable.
37. Warranty Disclaimer
All services are provided on an "as is" and "as available" basis. We make no warranties, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
38. Technical Support Limitations
Technical support is limited to the scope defined in the service agreement. We do not guarantee resolution of all issues, particularly those caused by third-party systems, outdated software, or unsupported configurations.
39. Record Keeping
We may retain records of communications, service logs, and transactions for operational, legal, and compliance purposes in accordance with applicable laws and internal policies.
40. Complaints and Dispute Resolution
If you are dissatisfied with our services, you should first contact us to resolve the issue amicably. We aim to address complaints promptly and fairly. If a resolution cannot be reached, disputes shall be handled under the governing law specified in these Terms.
41. Business Continuity
We maintain internal procedures to support continuity of services. However, we do not guarantee uninterrupted service in all circumstances and shall not be liable for disruptions beyond our reasonable control.
42. Notices
Any formal notices under these Terms shall be provided in writing via email or other agreed communication channels. Notices shall be deemed received when delivered to the last known contact details provided by the client.
43. Interpretation
Headings in these Terms are for convenience only and shall not affect interpretation. Any ambiguity shall be interpreted in a commercially reasonable manner consistent with the intent of these Terms.
44. Service Suspension for Security Reasons
We reserve the right to suspend or restrict access to any part of our services immediately if we reasonably believe that continued operation may pose a security risk, compromise system integrity, or expose data to unauthorised access.
45. Incident Response
In the event of a security incident, system failure, or data breach affecting services under our control, we will take reasonable steps to investigate, mitigate, and restore services. Clients agree to cooperate fully during such incidents.
46. Client Systems and Environment
We are not responsible for issues arising from the client’s own systems, configurations, hardware, or third-party environments unless specifically covered under a managed service agreement.
47. Access Credentials
Clients are responsible for maintaining the confidentiality and security of all access credentials provided or used in connection with our services. We shall not be liable for any loss or damage resulting from unauthorised access due to compromised credentials.
48. Data Migration and Transfers
Where services involve data migration or transfer, we will take reasonable care; however, we do not guarantee that such processes will be error-free. Clients are responsible for maintaining backups prior to any migration activity.
49. Compatibility and Integration
We do not guarantee compatibility of our solutions with all existing systems, platforms, or third-party applications unless explicitly agreed. Any integration limitations shall be communicated where reasonably identifiable.
50. Regulatory Compliance
Clients are responsible for ensuring that their use of our services complies with all applicable laws and regulations relevant to their business operations, including industry-specific requirements.
51. Use Outside United Kingdom
Our services are primarily intended for use within the United Kingdom. If accessed from other jurisdictions, you are responsible for compliance with local laws and regulations.
52. Language
These Terms are provided in English. In the event of translation into other languages, the English version shall prevail in case of any inconsistency.
53. Headings and Structure
Section headings are included for ease of reference only and shall not affect the interpretation or meaning of these Terms.
54. Effective Date
These Terms and Conditions are effective from the date of publication on this website and shall remain in force until updated or replaced.
55. Professional Standards
Micro Support Solutions Ltd shall perform its services with reasonable skill, care, and diligence in accordance with generally accepted industry standards for IT and digital service providers in the United Kingdom.
56. Subcontracting
We reserve the right to subcontract or delegate any part of our services to qualified third parties where necessary. We shall remain responsible for the overall delivery of services, but shall not be liable for independent actions of third-party providers beyond our control.
57. Client Instructions
We shall act in accordance with client instructions where clearly provided. However, we reserve the right to decline instructions that are unlawful, technically unsound, or may compromise system security or service integrity.
58. Service Documentation
Where applicable, we may provide documentation, reports, or technical materials related to the services delivered. Such documentation is for client use only and may not be distributed without prior written consent.
59. Retention of Materials
We may retain copies of project files, configurations, and related materials for internal record-keeping, compliance, and support purposes, subject to applicable data protection laws.
60. Marketing and Reference Use
Unless otherwise agreed in writing, we may reference the client’s name and general nature of services provided for marketing and portfolio purposes, provided no confidential information is disclosed.
61. Environmental and Technical Limitations
Service performance may be affected by environmental factors such as network conditions, hardware limitations, and external infrastructure. We shall not be liable for performance degradation caused by such factors.
62. Updates to Technology
We may recommend or implement updates to software, systems, or infrastructure to maintain security and performance. Clients acknowledge that refusal to implement recommended updates may impact service quality.
63. Legal Compliance of Content
Clients are solely responsible for ensuring that any content, data, or materials provided to us for use in services comply with all applicable laws and do not infringe any third-party rights.
64. Independent Advice
Any guidance or recommendations provided by Micro Support Solutions Ltd are for informational purposes only and do not constitute legal, financial, or regulatory advice unless explicitly stated.
65. Continued Use
Continued use of our website or services following any updates to these Terms constitutes acceptance of such changes. It is your responsibility to review these Terms periodically.
