Refund and Cancellation Policy
This Refund and Cancellation Policy outlines the terms under which Micro Support Solutions Ltd ("we", "our", or "us") provides refunds and handles service cancellations. By purchasing or using our services, you agree to the terms set out below.
1. General Policy
We strive to deliver high-quality IT consultancy, software development, and technical services. While customer satisfaction is important to us, all services are provided based on agreed scope and professional effort. Refunds are issued strictly in accordance with this policy.
2. 30-Day Limited Refund Window
We may offer a limited 30-day refund period for eligible first-time service purchases only. This applies solely to standard services and does not constitute an unconditional guarantee. Refunds will only be considered where services have not been delivered in line with agreed specifications.
After the initial 30-day period, no full refunds will be issued. Any approved refunds beyond this period will be calculated on a pro-rata basis for unused portions of eligible services only.
3. Non-Refundable Services
The following services are strictly non-refundable under any circumstances:
- Domain name registrations, transfers, or renewals
- Dedicated servers or infrastructure services
- Custom software development once work has commenced
- Installation, setup, and administrative fees
- Services purchased under promotional, discounted, or limited-time offers
4. Domain Services
All domain-related services are governed by international regulations and cannot be cancelled or refunded once purchased. Upon registration, the domain becomes the property of the client for the agreed term.
5. Eligibility for Refunds
Refunds are only available to first-time clients. If you have previously held an account with us or are operating multiple accounts, you will not be eligible for any refund.
Refunds will not be granted in cases where dissatisfaction arises from factors outside our control, including but not limited to third-party services, client-side configurations, or changes in business requirements.
6. Cancellation Policy
Clients must submit cancellation requests at least 7 business days prior to the renewal date of any recurring service.
Requests received after this period will be processed for the next billing cycle, and charges for the current cycle will remain payable.
Services will automatically renew unless explicitly cancelled in writing via email to the official company contact address.
7. Suspension and Termination by Company
We reserve the right to suspend or terminate services without prior notice if any suspicious, abusive, or unlawful activity is detected. In such cases, no refunds will be issued.
8. Refund Processing
Approved refunds will be processed within 7 business days. Refunds will be issued using the original method of payment:
- Credit/Debit Card: Refunded to the original card
- Bank Transfer / Payment Gateway: Refunded to the originating account
9. Service Performance and Effort-Based Work
For consultancy, development, and technical services, refunds are not provided for completed work or time already invested. These services are delivered on a professional effort basis and are considered fulfilled once work has been carried out.
10. Amendments to Policy
Micro Support Solutions Ltd reserves the right to modify this Refund and Cancellation Policy at any time. Continued use of our services constitutes acceptance of any updated terms.
11. Contact
For refund or cancellation requests, please contact us through the official contact details provided on our website.
