Privacy Policy
This Privacy Policy explains how Micro Support Solutions Ltd ("we", "our", or "us") collects, uses, and protects any information that you provide when using this website.
We are committed to ensuring that your privacy is protected. Any information you provide will only be used in accordance with this Privacy Policy.
We may update this policy from time to time by updating this page. You should check this page periodically to ensure that you are satisfied with any changes.
1. Information We May Collect
We may collect the following information:
- Name and job title
- Contact information including email address
- Demographic information such as postcode, preferences, and interests
- Information provided through forms on our website, including registrations, service requests, or subscriptions
- Records of correspondence if you contact us
- Details of your visits to our website, including pages accessed and resources used
- Information relating to transactions carried out through our website
2. How We Use Your Information
We collect this information to better understand your needs and provide you with improved services. Specifically, we use your information for:
- Internal record keeping
- Improving our IT services, software solutions, and support offerings
- Sending promotional communications about services, updates, or offers
- Contacting you for feedback, support, or market research
- Customising the website based on your preferences
3. Data Protection and Security
We are committed to ensuring that your information is secure. We have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Security measures include:
- Password-protected systems and databases
- Secure server infrastructure
- Encryption using Secure Socket Layer (SSL) technology
Sensitive financial information is processed securely through trusted payment providers and is not stored on our servers after completion of transactions.
4. Cookies and IP Address
We may collect technical information such as your IP address, browser type, and operating system. This data is used for system administration and to improve website performance.
Our website uses cookies to enhance user experience. Cookies help us analyse web traffic and tailor the website to your needs.
You can choose to accept or decline cookies through your browser settings. Disabling cookies may affect the functionality of the website.
5. Links to Third-Party Websites
Our website may contain links to third-party websites. Once you leave our site, we do not have control over those websites and cannot be responsible for the protection of your data on those sites. You should review their privacy policies before providing any information.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
7. Your Rights (UK GDPR)
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data where applicable
- Object to or restrict processing of your data
- Withdraw consent where processing is based on consent
8. Contact Information
If you have any questions about this Privacy Policy or how your data is handled, please contact Micro Support Solutions Ltd through the contact details provided on our website.
